Payment Policy
Effective Date: 02 February 2025
GoTennis! is committed to providing a seamless, transparent, and secure payment experience for all transactions related to services, events, products, and memberships. By making a payment on LetsGoTennis.com, you acknowledge and agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
We accept the following methods of payment from the effective date mentioned in this page:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Visa and MasterCard
- PayPal: For online transactions
- Bank Transfers: Available for certain high-value transactions (please contact us for further details)
- Digital Wallets: Apple Pay, Google Pay (where applicable)
All payments are processed securely via third-party payment gateways. We do not store sensitive payment information such as credit card numbers.
Pricing and Charges
All prices listed on GoTennis! are in U.S. Dollars (USD), unless otherwise stated. We reserve the right to adjust our pricing at any time, without prior notice. However, any price changes will not apply to orders or bookings that have already been confirmed.
In addition to the base price of products, services, or memberships, customers may incur additional charges including but not limited to:
- Shipping Fees: For physical products, calculated at checkout.
- Event Registration Fees: As listed during the registration process for events.
- Tax: Relevant local taxes may be applied based on your geographical location.
Special Pricing
Certain events or products may be eligible for promotional pricing or discounts. Any promotions will be clearly indicated during checkout. Discounts may not be combined with other offers unless explicitly stated.
Event Registrations and Memberships
For the event registrations and memberships plans, GoTenns! has set some condtions and policies to make it’s process more streamlined and smooth for both parties:
For Event Registrations
- Full Payment Required: Payment for event registrations must be made at the time of booking. Your registration will only be confirmed once payment is successfully processed.
- Event Cancellations: If you cancel your registration, refunds will be provided according to the Event Cancellation Policy. Please refer to this section for specific timelines and conditions regarding event cancellations and refunds.
For Memberships
- Subscription Terms: By subscribing to a membership plan, you authorize GoTennis! to charge your payment method on a recurring basis (monthly, quarterly, or annually), depending on your selected membership plan. Membership fees are charged at the start of each billing cycle.
- Renewals: Memberships automatically renew at the end of each billing cycle unless you cancel your membership before the renewal date. You can manage or cancel your membership at any time via your account settings or by contacting customer support.
- Non-Refundable Fees: Membership fees are non-refundable, even if you cancel partway through a billing cycle. Cancellations will take effect at the end of the current billing cycle.
Security of Payment Information
GoTennis! uses secure third-party payment processors to handle your payment transactions. We employ SSL encryption and other security measures to ensure the protection of your personal and financial information during the payment process. GoTennis! does not store your sensitive payment details (e.g., credit card numbers) after the transaction is completed.
Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied, our Refund Policy outlines how refunds are handled based on the type of purchase.
- Product Returns:
- Products purchased from GoTennis! may be returned within 30 days from the date of purchase for a full refund, provided the product is unused, undamaged, and in its original packaging.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the product was defective or an error occurred on our part.
- Event Cancellations:
- If you cancel your event registration more than 14 days before the event, you are eligible for a full refund.
- Cancellations made less than 14 days before the event may be subject to a 50% cancellation fee, and no refunds will be issued for cancellations made within 7 days of the event.
- In the event that the event is canceled by GoTennis!, a full refund will be issued to all registered participants.
- Membership Cancellations:
- Membership fees are non-refundable. If you cancel your membership, you will retain access to your benefits until the end of your current billing period. No prorated refunds will be issued.
How to Request a Refund:
To request a refund or for any issues regarding payment, please contact our Customer Support team at info@letsgotennis.com with the following details:
- Your order number
- Reason for the refund request
- Proof of purchase (if applicable)
Chargebacks and Payment Disputes
If you initiate a chargeback or dispute a payment through your bank or credit card provider, you agree to immediately inform GoTennis! and allow us to attempt to resolve the dispute directly. We reserve the right to reverse any chargebacks or disputed payments in accordance with our payment processors’ policies, and may suspend or terminate your access to our services if a chargeback is issued without prior notification.
Changes to the Payment Policy
We may update or modify this Payment Policy from time to time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this page periodically to stay informed about any updates. Your continued use of the website and services after any modifications to this Payment Policy will constitute your acknowledgment and acceptance of such changes.
Contact Us
If you have any questions or concerns regarding this Payment Policy or need assistance with a transaction, please contact our Customer Support team at:
Email: info@letsgotennis.com
We are committed to resolving your inquiries as promptly as possible.
Final Notes
This Payment Policy is designed to ensure that all transactions on GoTennis! are secure, transparent, and fair for both customers and the company. By making a payment on our website, you agree to abide by the terms outlined above.